Cancellation & Return Policy
Cancellation by Kayrana
An order can be cancelled by Kayrana at unexpected situations when our quality team does not approve the release of the product. On cancellation, money will be refunded through the mode by which payment was made. Refund will be made within 7 working days of acceptance of order cancellation. In case a customer receives a damaged / defective Product or a Product that does not comply with the specifications as per the order, he/she should immediately raise a complaint with the Customer care.
Cancellation by Customer
An order can be cancelled within 48 hours from the time of order. However if the product has been dispatched during this period, the order cannot be cancelled. On cancellation, money will be refunded through the mode by which payment was made. Refund will be made within 7 working days of acceptance of order cancellation. In case a customer receives a damaged / defective Product or a Product that does not comply with the specifications as per the order, he/she should immediately raise a complaint with the Customer care.
Upon receiving a complaint, customer care team shall verify the authenticity and the nature of the complaint and based on the complaint evaluation, repair or replacement of the product shall be arranged, as deemed necessary. If the complaint is frivolous or baseless, the company reserve the right to take legal action against the customer and the customer will be solely liable for all costs incurred by us in this regard. In order to return any Products, customer is required to comply with the below mentioned conditions:
• Customer should notify “Customer care team” of receipt of a damaged/ defective product/service within 48-hours of delivery. If customer does not raise the complaint within 48 hours, company shall not be held liable for the failure to replace the order.
• Products should not be used till the time an arrangement of pick-up of the damaged/defective Product through our own logistics partner is done. If customer care team is unable to arrange pickup, they will notify the customer regarding the same and customer will be required to dispatch the product using a reputed courier in their respective area within three days from receipt of such notice.
• Products should be returned in their original packaging along with the original price tags, labels, barcodes, user manual, warranty card and invoices etc.; It is advised that the return packets should be strongly and adequately packaged so that there is no further damage of products during transit; The returned Products are subject to verification and checks by us in order to determine the legitimacy of the complaint/ return. If the claim is not legitimate, customer will be required to bear the shipping costs for the product.
• These conditions will not apply to Products where the defects could not, using reasonable diligence, have been discovered, at the time of delivery. If a Product returned is duly accepted by customer care team, the value of such Product, as originally paid by the customer will be refunded to the customer. Refund will be processed based on the mode of payment and the approved payment gateway will credit your refunds directly into your debit/credit card or online accounts.