Information that are collected from customers:
We collect Customer contact details such as customer name, email address, phone number and shipping address. We adopt reasonable security measures to protect the customer’s password from getting exposed or disclosed to anyone.
We store Customer’s session log information on our site which includes their navigation within the site, source of traffic, computer system or computer network, browser type, browser language, operating system, date and time of request etc.
We keep a record of Customer’s previous orders and transactions including the product and pricing details, the date of purchase, transaction information, payment history etc.
We collect the Third party sign in information shared on our website such as Facebook, Twitter, Pinterest sign in information.
We store the Email communication by any user or customer directly with stylespafurniture.com such as product enquiry, order and transaction related information, disputes or complaints etc.
We don’t hold the Customer’s transaction or banking details such as credit card number, cardholder name, expiration date and CVV or other information as required for internet banking or other payment instruments but is held by our Payment Gateway partner. Our payment gateway partner is ICICI which ensure the highest standards of safety and security for the information of customer.
Utilization of user or customer information
We collect user or customer information as required to conduct our business and to enable the customer to use the site and various features and services offered. We do not sell or rent this information to third parties.
We use the collected user or customer information for the following:
To understand customer behaviour and thus offer better and more relevant experiences to the customer.
To compile statistical and demographical profiles for our business and marketing activities.
To inform the customers about offers, deals, new launches, information about products that the customers have purchased, order and shipping status. We will provide the customer the option to opt-out of such services.
To measure overall site performance in terms of number of users, user engagement, time spent by users on the site etc, we use IP address, traffic sources, user navigation across the site, browser and OS information etc.
To provide a customized experience to our users such as identifying recently viewed items (of interest to the user) as well as implementing wish list and cart features, the cookies would be used
To share with our partners and affiliates which are also involved in delivering the service to you as a customer in your buying process. We will also need to share some or all of your information as governed in the case of acquisitions by or mergers with other business entities.
To understand how users are interacting with our site and to make improvements, we use session log and traffic flow information. This will also be used by us to understand and analyze customer preferences, buying patterns and behaviour at an aggregate level.
We will need to use user or customer information in case required in aspects such as legal disputes or other legal processes; comply with any statutory or regulatory requirement; troubleshoot problems; detect and protect against error, fraud and other criminal or illegal activity; collect fees owed; enforce our terms and conditions; prevent abuse of our services; prevent violation of the rights, other users or the general public
Refusing unwanted communications:
We provide all users with the opportunity to opt-out of receiving non-essential communications from us, after setting up an account. To remove Customer’s contact information from Kayrana, please write to us at [email protected]
Questions regarding this statement should be directed to the following address:[email protected]