At Kayrana, we want you to be completely satisfied with your purchase. If you are not happy with your order, you can return it under the following conditions:

Return Conditions:

• Returns are accepted within 14 days of receiving your order.
• Return shipping costs are the responsibility of the customer.
• The item must be unused, undamaged, and in its original packaging to qualify for a refund.
• Personalized or custom-made items cannot be returned unless they arrive damaged or defective.

Refund Process:

• Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed back to your original payment method within 7-10 business days.

How to Initiate a Return:

1. Contact us at [email protected] or [email protected] with your order number and reason for the return.

2. We will provide return instructions and confirm the return eligibility.

3. Send the item back using a trackable shipping method to the following address:

   Return Address:
   KAYRANA LTD
   Unit 36,
   Woodside, Woodside Industrial Estate
   CM16 6LJ
   Epping, Essex

For any further questions, feel free to reach out to our support team.

📧 Email: [email protected] / [email protected]
📞 WhatsApp: +44 7853 526970