Shipping Policy

1.Shipping rates & costs
Kayrana is committed to deliver the customer’s order accurately, in good condition, and always on time promised by the website. We offer FREE shipping for all products ordered in UK mainland.
 
2.Shipping methods and delivery times
We make best efforts to ship each item in the customer’s order within 1 to 3 working days from the date of order placement. However, in some cases, it may take longer, up to  5 working days, as we may have to arrange despatch from our Factory. In the unlikely event that we are not able to ship any order completely within 7 working days of the order, we shall cancel the remaining unshipped part of the order, and send an email informing the customer about the same. In such cases, the payment against the unshipped part of the order shall be refunded, in the same mode and manner that the customer had made the payment. Our logistics department works on all working days of week (Monday to Saturday), excluding public holidays. We strive to ship all items in the order together, but this may not be possible in some cases due to product characteristics, or availability.
 
3.Shipping restrictions
Each order may be shipped only to a single destination address specified at the time of payment for that order. If the customer wishes to ship products to different addresses, they need to place multiple orders. We strive to ship all items in the order together, but this may not be possible in some cases due to product characteristics, or availability. Therefore, If you order more than one item, your items may arrive in more than single shipping.
 
4.Missing or lost packages
If the customer believes that the product is not in good condition, or if the packaging is tampered with or damaged, before accepting delivery of the goods, they are requested to refuse to take delivery of the package, and call our Customer Care or send a mail ikuzu@kayrana.com , mentioning their order reference number. Our customer service team shall make our best efforts to ensure that a replacement delivery is made to them at the earliest.
 
5.International shipping
At this time we ship to the England only. Other countries orders do not qualify for free shipping. All prices on our site are in GBP. Your credit card company will bill you with your local currency at the current exchange rate. Before all orders to other countries are shipped, we will send the information about shipping cost. If you accept and pay it, your order will arrive 4-7 days after the order is placed.
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